Privacy Policy

We love it when you use our business services, but we also realise this is you trusting us with your data. We take our responsibility seriously and work hard to protect your information to the best of our ability, in this policy we explain what we do.

Definition Consulting Ltd (‘we’, ‘us’ or ‘our’) is committed to protecting and respecting your privacy.

Our Privacy Policy explains the information we collect about you and how we use it in accordance with the Data Protection Act and GDPR. 

• If you use our website, you will be regarded as having read and accepted this Privacy Policy.
• If you don’t wish to be bound by what you read below you must stop using our website.
• If you have any queries relating to our use of your information or any other related data protection questions, please contact us at hello@definitionconsulting.co.uk

Information we collect or receive and how we use it:

By corresponding with us by phone, email or using our website you may provide and we may collect, store and use the following kinds of personal information:

• your name, job title, business contact information including email address, business mobile/phone numbers and delivery address;
• your demographic information such as preferences and interests;
• your financial information; and
• other information relevant to customer surveys and/or offers.
• Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths) – Please see our cookie information here including how to choose your cookie preferences or reject all cookies.
• Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication).
• Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy. 

What we do with the information:

We use the information listed above to understand your needs and provide you with a better service, and in particular, we may use your personal information to:

• Administer our website and business, including data analysis, testing and research
• To carry out our obligations from any contract entered into between you and us, and
• To provide you with the information, services and products you request from us; this may include providing delivery information to delivery partners to deliver products to you, including your name, address, mobile number and email address to send you important information about your delivery;
• Send statements, invoices and payment reminders to you, and collect payments from you
• Send you non-marketing commercial communications
• Send you promotional and informative emails about new services/products, industry trends, best-practice case studies, special offers or other information which we think you may find interesting using the email address you have provided; (you can inform us at any time if you no longer require these communications and easily opt-out at the bottom of the email)
• Deal with enquiries and complaints
• Keep our website secure and prevent fraud
• Verify compliance with the terms and conditions governing the use of our website
• Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information) for the purposes of internal reporting, insight and analysis, enabling us to improve our website and the products we offer.
• To share information with companies who provide services such as data processing, credit reference agencies, analytics, search engine providers, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, conducting customer research or satisfaction surveys.

These companies are obligated to protect your information and whilst they may separately seek your consent to use your details for their own marketing purposes, under no circumstances will we inform any third parties that they are permitted to use your details for their own marketing purposes.

• We also use Google Analytics, to find out more about Google Analytics privacy policy please click here
• We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Marketing

You have the right to ask us not to process your information for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect information.  You can also exercise the right at any time by contacting us at hello@definitionconsulting.co.uk or Definition Consulting Ltd, XYZ Building, 2 Hardman Blvd, Manchester M3 3AQ.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

In accordance with this Privacy Policy you agree we may disclose your information to the categories of third partied referred to herein.  Furthermore, we may disclose your information in the following circumstances:

• if required or permitted to do so by law;
• if required to do so by any court or any applicable regulatory, compliance, governmental or law enforcement agency;
• if necessary in connection with legal proceedings or potential legal proceedings;
• if ownership of all or part of our website or company is transferred, in which case any purchaser would only be entitled to use that information in a way consistent with this Privacy Policy;

Third Parties 

Except as provided in this policy, we will not provide your personal information to third parties.

Your rights – accessing your information 

You may ask us to provide you with any personal information we hold about you; and for us to correct any inaccuracies or to delete your personal data.

• In accordance with the law, we may charge you for accessing your information.
• To protect privacy you must prove your identity to us prior to accessing your information with two pieces of appropriate identification.
• We may withhold personal information that you request to the extent permitted by law.

Please send requests and questions about this to us at hello@definitionconsulting.co.uk

Please help us keep your information up-to-date

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Third-party websites

• Our website includes links to, and details of, third party websites.
• We have no control over, and are not responsible for, the privacy policies and practices of third parties.
• Please read our Terms of Use for further information.

Cookies

• Our website uses cookies, (a cookie is a file that is sent by us to your computer or other access devices to distinguish you from other users on our website). Please see our Cookie Policy which includes information on how to personalise your cookie preferences.

How we keep personal information safe:

• We will take reasonable physical, electronic and managerial precautions to prevent the loss, misuse or alteration of your personal information.
• We will store all the personal information you provide on secure (password- and firewall-protected) servers.
• You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
• You are responsible for keeping any passwords you use in your dealings with us confidential.        

Where is your Information held? 

• Occasionally for operational reasons the information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”). Your Information may also be processed by some of our third party service providers who operate outside the EEA.
• We use these third party service providers (which may include some based in the USA) to help us provide products and services to you. When we appoint suppliers we take care to ensure that they have appropriate security measures in place.
• Please note that countries outside of the European Economic Area will have different data protection laws and security practices in place and may not offer the equivalent level of protection as under the UK data protection law. You should be aware that your information may be accessible by government and law enforcement agencies.
• You expressly agree to the transfers of personal information described.

Your rights

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Making changes to this policy 

• We may update this policy from time to time, we will let you know that these changes are taking place by posting them to this page.
• You should check this page occasionally to ensure you are aware of the changes
• Changes will become effective immediately.

Data protection registration

We are registered as a data controller with the UK Information Commissioner’s Office.

Our data protection registration number is ZA373834

How to contact us 

This website is operated by Definition Consulting Ltd

We are registered in England and Wales under the company registration number: 07529019 and our registered office is at Definition Consulting Ltd, XYZ Building, 2 Hardman Blvd, Manchester M3 3AQ.

We welcome questions, comments and requests regarding this Privacy Policy please contact us by writing to the business address given above, by using our website contact form, or by email to hello@definitionconsulting.co.uk or by telephone on 0161 696 3459.

Please read this Privacy Policy together with our Website Terms and Conditions of Use and our Cookie Policy.